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Disney+ Hotstar users have reported the outage on February 12 with many people not able to access their account to watch movies.
Disney+ Hotstar users facing issues trying to watch movie and matches.
Disney+ Hotstar is back online after a brief outage on Wednesday and streaming platform seems to have fixed the audio and video quality issues.
The platform had stopped working for people in India on Wednesday afternoon and many of them shared their issue on social media. The video streaming platform is available on mobile, web and your smart TV and it seems the service faced issues on the web and their big screens. Hotstar is yet to acknowledge the issue or share the details that caused the outage.
The mobile and TV app was also riddled with some issues as people tuning into the India vs England 3rd ODI match are only able to watch the game in Hindi audio and the video quality is not upscaling even if you are watching it on high-speed internet network.
People were seeing this message, “Something went wrong, we are having trouble playing this video right now.” The platform is also giving you the option to retry activating the account or get help.
Popular outage tracker Downdetector.in also reported a massive uptick in complaints for Disney+ Hotstar and over 98 percent of the complaints are regarding the video streaming service. The outage seems to have hit around 12:35 PM IST on Wednesday with people living in Delhi, Mumbai, Bengaluru and Hyderabad among others facing the issue.
Here’s what the social media is saying about the Hotstardown issue:
We independently verified for the outage and were able to access Disney+ Hotstar on mobile but the web version on the TV seems was affected.
- Location :
Delhi, India, India