Effective from 6th June, the revamped Alpha program is open to all Spot and Futures traders on the platform. Benefits are determined based on a user’s 30-day trading volume, with eligibility tied to the higher activity between Spot and Futures markets. Depending on the tier, users can access reduced trading fees, zero-fee INR withdrawals (previously 1%), priority customer support, advanced research insights, and exclusive entry to events and educational content.
The new tiered framework introduces a more structured loyalty system aligned with user trading behaviour. Support response times have also been optimised—ranging from a 12-hour turnaround for entry-level users to one-hour resolutions and dedicated relationship managers for top-tier members.
Crypto Tracker
Commenting on the launch, Edul Patel, Co-founder and CEO of Mudrex, said, “Over the years, we’ve spoken to thousands of users and identified the key challenges they face—high fees, inadequate support, and lack of trust. The upgraded Alpha Program addresses these issues directly. With the lowest fees in the country, faster support, and a transparent loyalty system, we aim to make crypto investing more accessible, secure, and rewarding for all.”The upgraded Alpha Program reinforces Mudrex’s position in India’s growing crypto landscape, arriving at a time when investors are actively diversifying their portfolios in response to global macroeconomic trends and rising interest in digital assets.
Founded in 2018, Mudrex aims to democratise crypto investing by enabling everyday investors to participate in digital asset wealth creation. The platform is registered as a Virtual Asset Service Provider (VASP) in India and Europe and holds OAM registration in Italy. Headquartered in the U.S. with offices in Bengaluru, Mudrex is building toward becoming the world’s leading crypto asset management platform.(Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of the Economic Times)