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Sam Altman raised concerns about user data confidentiality with AI chatbots like ChatGPT, especially for therapy, citing a lack of legal frameworks to protect sensitive info.
Sam Altman said he was surprised to see the “explosion of creativity” as India appears to outpace the world in terms of AI adoption. (IMAGE: REUTERS)
OpenAI CEO Sam Altman has raised concerns about maintaining user data confidentiality when it comes to sensitive conversations, as millions of people, including children, have turned to AI chatbots like ChatGPT for therapy and emotional support.
In a recent podcast, This Past Weekend, hosted by Theo Von on YouTube, CEO Altman replied to a question about how AI works with the current legal system, cautioning that users shouldn’t expect confidentiality in their conversations with ChatGPT, citing the lack of a legal or policy framework to protect sensitive information shared with the AI chatbot.
“People talk about the most personal sh*t in their lives to ChatGPT. People use it – young people, especially, use it – as a therapist, a life coach; having these relationship problems and [asking] what should I do? And right now, if you talk to a therapist or a lawyer or a doctor about those problems, there’s legal privilege for it. There’s doctor-patient confidentiality, there’s legal confidentiality, whatever. And we haven’t figured that out yet for when you talk to ChatGPT.”
Altman continued to say that the concept of confidentiality and privacy for conversations with AI should be addressed urgently. “So if you go talk to ChatGPT about your most sensitive stuff and then there’s like a lawsuit or whatever, we could be required to produce that, and I think that’s very screwed up,” the Indian Express quoted Altman as saying.
This means that none of your conversations with ChatGPT about mental health, emotional advice, or companionship are private and can be produced in court or shared with others in case of a lawsuit. Unlike end-to-end encrypted apps like WhatsApp or Signal, which prevent third parties from reading or accessing your chats, OpenAI can access your chats with ChatGPT, using them to improve the AI model and detect misuse.
While OpenAI claims to delete free-tier ChatGPT conversations within 30 days, but may retain them for legal or security reasons. Adding to privacy concerns, OpenAI is currently in the middle of a lawsuit with The New York Times, which requires the company to save user conversations with millions of ChatGPT users, excluding enterprise customers.
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